- 401(k)
- Bonus based on performance
- Flexible schedule
- Health insurance
General Manager Job Description
Job Purpose
- Leading and developing of their team
- Ensuring an exceptional Guest experience
- Providing a high quality product
- Maximizing sales performance
- Driving profitability while maintaining a fun and welcoming atmosphere
- Reviews store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjusts accordingly
- Drives implementation of company programs through action planning and inspiring team to meet operational standards
- Develops local store marketing plans to support brand initiatives
- Initiates community outreach through marketing and special events
- Uses operational tools such as Business Review, Cash Management, Log Labor Matrix, and Inventory Management tools to achieve Operational Excellence
- Challenges the team to achieve results
- Manages, actively by utilizing performance management tools to support organizational objectives provide feedback, set goals and utilize learning management system
- Recognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition
- Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where team feels valued and respected
- Handles differences between Guests and Team Members without escalating the situation
- Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration
- Is considered a confidant and/or resource in a tough situation
- Ensures team adhere to legal and operational compliance requirements
- Adheres to all company food safety procedures while ensuring all Team Members are in compliance as well
- Encourages “Guest comes first attitude”
- Trains and holds team accountable for delivering an exceptional Guest Experience
- Solicits Guest feedback to understand Guest satisfaction
- Delegates and communicates appropriate responsibilities and practices to team to ensure smooth flow of operations
- Manages store’s staffing levels
- Manages team with integrity, honesty, and knowledge that promote the culture, values and mission of Smoothie King
- Fulfills cash handling, financial and inventory reporting responsibilities with honesty
- Sets priorities for Team and themselves each day
- Relies on their team by delegating Daily Checklist tasks to Team Members on shift
- Plans ahead for managerial activities/tasks that fall outside of a normal day’s task(s)
- Shows up on time for work
- Completes required checklists and paperwork with no outstanding items by due dates
- 3 Years Guest Service experience in a restaurant or retail environment
- 1 Year Supervision
- 1 Year Experience analyzing financial reports (Labor & COG)
- Demonstrated experience building community relationships
- Ability to communicate clearly and concisely both orally and written
- Ability to manage store operations independently
- Ability to manage effectively in a fast paced environment
- Ability to manage resources to ensure established service levels are maintained at all times
- Exception Interpersonal Skills
- Knowledge of guest service techniques
- Knowledge of supervisory practices and procedures
- Organization and planning skills
- Strong problem solving skills
- Team building skills
- Strong leadership skills with the ability to coach and mentor others
- Ability to plan and organize work load
- Ability to handle confidential and sensitive information
- Available to work flexible schedule including nights and weekends
- Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products, and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains and spices without posing a direct threat to personal health and safety
- Ability to follow procedures and willingness to comply with dress code requirements
- Ability to keep the store clean and follow food safety regulations
- Ability to operate a blender and POS cashier system
- Ability to move boxes, weighing up to 55 lbs throughout the store
- Ability to position self to bend, reach and scoop through assigned shifts
- Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F
OUR STORY, YOUR PURPOSE: Since inventing the smoothie bar in 1973, every blend we create, every team member we hire, and every decision we make is for a purpose – to inspire people to live a healthy, active lifestyle.
We give back to the Challenged Athletes Foundation. As well as partner with the American Cancer Society.
From the beginning, founder Steve Kuhnau started blending for a purpose – solving his chronic food allergies. Handcrafted by our blendologists, every one of our Smoothies is still blended with a purpose – yours. Power a workout, lose weight or make food choices you feel good about with the right nutritious Smoothie for your goals and Healthy Rewards tailored just for you.
Every Smoothie is expertly blended with real fruit and fruit juice, nuts or veggies, plus the high-quality proteins, vitamins, minerals, antioxidants and more to help you reach your goals.
No High Fructose Corn Syrup. No Trans Fat. No ingredients prohibited by any regulatory lists monitored by NSF – we’re athlete-friendly! After all, the perfect Smoothie is made with only high-quality ingredients.
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